Sowedaneexpertise in Application support and maintenance has seen a long list of partnerships with fortune 50 customers for more than a 5 years, Sowedane offers a cost effective solution to customers through
• Focus on performance measures and continuous improvement besides Service Level Agreements (SLAs)
• Timely resolution of issues and root cause analysis of each issue
• Established support matrix offering Help Desk services and
• Multi-level maintenance process using a Corrective, Preventive, Adaptive & Perfective approach

Methodology
Sowedane has developed a high level of competency in providing Support for IT Operations remotely for many global corporations. Sowedane has a unique and proven Application Management Methodology to ensure:
• Efficient knowledge transfer from existing staff
• Effective takeover of Application support
• Cost effective services
• Service is in line with SLAs

Best Practices
• Continuous improvement in application support and maintenance services with objective of lowering Total Cost of Ownership (TCO)
• Established practice focusing on defining / improving processes
• Feedback of lessons learned from projects to practice for wider implementation
• Generating knowledge repository of issues / resolution for future references.

Contact us for a FREE assessment of your Enterprise Resource Planning e-mail us at info@sowedane.com